General Terms & Conditions of Sale (B2B)

CROWNS AND COINS S.L. (“Supplier”, “we”, “us”)
AV. GAUDÍ, 42 EN Pta. 2
08025 Barcelona, Spain
VAT / Tax ID no.: B25995069
Email: support@canapuff.org

These General Terms & Conditions of Sale (the “Terms”) govern all offers, order confirmations, deliveries and contracts between the Supplier and the business customer (“Buyer”). They apply to the exclusion of any of the Buyer’s own purchase conditions, whether or not referenced in the Buyer’s order or other documents. Deviations are binding only if agreed in writing and signed by the Supplier.

Access to trade pricing requires an approved wholesale account. When registering, the Buyer warrants that it: (a) is a legally constituted business, sole trader or other professional entity; (b) is acting wholly for purposes relating to its trade, business, craft or profession and not as a consumer; (c) holds a valid company registration and, where applicable, a valid VAT identification number; and (d) holds all licences, permits and registrations required in its jurisdiction to purchase, store, distribute and resell the products ordered.

We verify company and VAT details before approving an account and may request further documentation at any time. We may refuse, suspend or terminate an account at our discretion, including where information provided is inaccurate, where required licences lapse, or where we suspect resale to consumers below the legal age. Prices are visible only to approved partners and are confidential (see 1.14).

Product listings, catalogue content and price lists are invitations to treat and do not constitute a binding offer. A contract is formed only when we issue a written order confirmation or dispatch the goods, whichever occurs first. Quotations are valid for 14 days unless stated otherwise.

Orders are subject to minimum order quantities (MOQ) and full-box (case) quantities as stated on each product page. Bulk pricing tiers are applied automatically per order line based on the number of boxes purchased and are not cumulative across separate orders unless agreed in writing.

We may cancel or amend an order affected by an obvious pricing or specification error, stock shortage, discontinuation or supplier default, and will refund any sum already paid for the affected items.

All trade prices are quoted in EUR, per unit or per box as indicated, and are exclusive of VAT, excise duties, customs duties and shipping unless expressly stated. Prices exclude any product-, nicotine- or tobacco-related excise or environmental levies applicable in the country of destination.

Intra-EU supplies to a Buyer holding a valid VAT number verified in VIES are invoiced under the reverse-charge mechanism pursuant to Articles 138 and 196 of Council Directive 2006/112/EC; the Buyer is responsible for accounting for VAT in its own Member State. If a VAT number cannot be validated, Spanish VAT is charged. Exports outside the EU are invoiced zero-rated subject to export evidence; the Buyer is the importer of record and is responsible for all import duties, taxes, excise stamps and clearance formalities.

Price lists may be updated at any time; the price applicable is the one confirmed in the order confirmation.

Unless a credit account has been granted in writing, payment is due in full in advance of dispatch. Where credit terms are agreed, payment is due net 14 days from invoice date. Time of payment is of the essence.

In accordance with Directive 2011/7/EU on combating late payment in commercial transactions and Spanish Law 3/2004, overdue amounts accrue statutory late-payment interest (ECB reference rate plus 8 percentage points) from the day after the due date, together with a fixed recovery sum of EUR 40 per invoice and reasonable recovery costs. We may suspend deliveries, withdraw credit terms and set off amounts owed while any invoice is overdue. The Buyer may not withhold payment or set off counterclaims that have not been acknowledged by us in writing or established by a final court decision.

Unless otherwise agreed, deliveries are made DAP (Incoterms® 2020) to the Buyer’s stated business address for EU destinations, and EXW Barcelona for all other destinations. Risk of loss or damage passes to the Buyer in accordance with the agreed Incoterm. Title to the goods is addressed in clause 1.7.

Delivery dates are estimates given in good faith and are not of the essence. We are not liable for delays caused by carriers, customs, or events outside our reasonable control. Partial deliveries are permitted and may be invoiced separately. Delivery is made to business premises only; we do not deliver to residential addresses, parcel lockers or PO boxes for restricted product categories.

Goods remain our property until all sums due under the relevant contract, including interest and costs, have been paid in full. Until title passes, the Buyer shall hold the goods as bailee, store them separately and identifiably, keep them insured against the usual risks for their full price, and not pledge or charge them. The Buyer may resell the goods in the ordinary course of business, in which case it assigns to us, by way of security, its claims against its own customers up to the invoiced amount. We may require the return of unpaid goods and enter the Buyer’s premises for that purpose where payment is overdue.

The Buyer must inspect all deliveries on arrival. Visible damage, shortages or incorrect deliveries must be noted on the carrier’s documentation and reported to us in writing within 3 business days of delivery, with photographic evidence. Hidden defects must be reported in writing within 8 business days of discovery and in any event within the warranty period. Claims notified late are excluded. Goods must not be returned without a written Return Merchandise Authorisation (RMA) reference.

Because the Buyer purchases in a business capacity, there is no statutory 14-day right of withdrawal and no right to return goods that are correctly supplied and conform to the contract. Change-of-mind returns, over-ordering and discontinued-range returns are accepted only at our sole discretion, subject to prior RMA approval, goods being unopened, in original sealed outer packaging and in resaleable condition, and may be subject to a restocking fee of up to 20% plus return carriage.

Approved returns for defective or non-conforming goods are handled under clause 1.10. Return address (RMA reference required on the outer packaging):
CROWNS AND COINS S.L., AV. GAUDÍ, 42 EN Pta. 2, 08025 Barcelona, Spain.

We warrant that the goods will, at the time of delivery, conform to their specification and be free from defects in material and workmanship. For B2B sales the commercial warranty period is 12 months from the date of delivery, or the product’s stated shelf life or best-before date if shorter. The statutory consumer guarantee period does not apply to trade sales.

Our sole obligation for defective goods is, at our option, repair, replacement or credit of the invoiced value. The warranty excludes: normal wear; consumables and battery capacity degradation; damage from incorrect storage, handling, transport by the Buyer, misuse, unauthorised modification or repair; goods sold as clearance, B-stock or “sold as seen”; and defects arising from the Buyer’s own specifications.

Where the Buyer resells to consumers, the Buyer remains solely responsible to those consumers for statutory guarantees under applicable law, without prejudice to any right of recourse against us under Article 18 of Directive (EU) 2019/771.

Nicotine-containing and vaporiser products are supplied in compliance with Directive 2014/40/EU (Tobacco Products Directive) and applicable national implementing legislation, including notification requirements where relevant. Hemp/CBD products are supplied as industrial hemp derived from EU-approved varieties with a THC content within the legal limit of the country of dispatch, and are not sold as food, food supplements, medicines or for human consumption unless expressly authorised in the destination market. Certificates of Analysis are provided where available for the specific batch or product family.

The Buyer undertakes, as a condition of supply, to:

• verify the age of its own customers and never sell nicotine, vaporiser or hemp products to persons under 18 (or a higher local minimum age);
• satisfy itself, before ordering, that each product is lawful to import, store, market and resell in every jurisdiction where it will be offered, including flavour bans, nicotine-strength caps, disposable-device bans, tank-volume limits, THC/CBD thresholds and novel-food rules;
• comply with all labelling, health-warning, ingredient-notification, track-and-trace, excise-stamp, WEEE, battery and packaging-waste registration obligations applicable to it as importer or distributor;
• not alter, remove or obscure product labelling, batch codes, safety warnings or brand markings, and not repackage or re-brand products without written consent;
• cooperate with, and pass on to us without delay, any recall, safety notice, serious-incident report or regulatory enquiry concerning the goods.

Marketing claims must not attribute medicinal, therapeutic or health benefits to the products. The Buyer indemnifies us against all losses, fines, penalties and costs arising from its breach of this clause.

All trade marks, logos, product imagery, copy and catalogue content remain the property of the Supplier or its licensors. The Buyer is granted a non-exclusive, revocable, non-transferable licence to use supplied brand assets solely to market and resell the genuine goods purchased, in unaltered form, for the duration of the trading relationship. No other use, registration of similar marks, domain names or social handles, or use in comparative or misleading advertising is permitted.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, under non-excludable product-liability legislation (Directive 85/374/EEC as implemented), or for any other liability that cannot lawfully be limited.

Subject to the above, we are not liable to the Buyer for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, regulatory fines, or any indirect or consequential loss, however arising. Our total aggregate liability arising out of or in connection with any contract shall not exceed the total amount invoiced and paid by the Buyer for the goods giving rise to the claim during the 12 months preceding the event.

Neither party is liable for failure or delay caused by force majeure, including war, civil unrest, epidemic, natural disaster, strikes, carrier or utility failure, cyber-attack, changes in law, import/export restrictions or supplier default. If force majeure persists for more than 60 days, either party may terminate the affected order without liability.

Trade price lists, discount tiers, margins, product roadmaps and any information marked or reasonably understood to be confidential must be kept strictly confidential, used only for the trading relationship, disclosed only to employees with a need to know, and not published, screenshotted or shared with consumers or competitors. This obligation survives termination for 3 years.

We may suspend supply or terminate the trading relationship with immediate effect on written notice if the Buyer breaches these Terms and fails to remedy within 14 days, becomes insolvent or subject to insolvency proceedings, loses a required licence, sells to consumers below the legal age, or engages in conduct damaging to the brand. Termination does not affect accrued rights or clauses intended to survive.

These Terms and any non-contractual obligations arising from them are governed by Spanish law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law rules. The courts of Barcelona, Spain shall have exclusive jurisdiction, without prejudice to our right to bring proceedings in the Buyer’s place of business. As these Terms apply to B2B transactions only, the EU Online Dispute Resolution platform and consumer ADR schemes are not applicable.

The Buyer may not assign or subcontract its rights without our written consent. If any provision is held invalid, the remainder stays in force and the invalid provision is replaced by a valid one closest to its commercial intent. No failure to enforce a right is a waiver of it. These Terms, together with our order confirmation, constitute the entire agreement between the parties. The English version prevails in the event of a translation conflict.

Our goal is to dispatch every trade order as quickly as possible. In-stock orders received and paid before 12:00 CET on a business day are normally dispatched within 1–2 business days from our warehouse in Spain. Pallet and high-volume orders may require 3–5 business days for consolidation, and during promotional or peak sale periods you should allow several additional working days for the shipment to leave our warehouses. We ship on business days only, excluding Spanish public holidays.

Standard delivery rates are shown in the order summary for your product(s). Where goods are stated to be in stock, we usually dispatch with a delivery time of around 3 working days from receipt of the order. This does not apply to goods adjusted at the Buyer’s request (white label, custom print or bundling), where the lead time is always agreed individually.

Occasionally an item marked “in stock” sells out within a short period. If stock is exhausted and we cannot deliver within the stated time, we contact you to agree the next course of action — partial dispatch, substitution or credit. We will confirm an estimated delivery date, which will fall within 30 days of the dispatch confirmation, unless an Event Outside Our Control applies (see 1.16).

We deliver using third-party couriers and freight providers, and delivery may require a signature. If nobody is available to receive the consignment, the carrier may leave a card indicating the pick-up point where it can be collected. Please use a delivery address that is staffed during business hours.

If a consignment is not collected within 14 days of the first delivery attempt, we may cancel the order and invoice the costs we incur, including storage. Where you instruct that an order be left without signature or physical handover, we are not liable to replace it if it is lost or stolen after delivery has been completed. Delivery is complete, and the goods become your responsibility, when they are delivered to the address you gave us.

Freight is charged at cost or at the rate quoted on the order confirmation and depends on destination, weight, volumetric weight and product classification. Lithium-battery-containing goods are shipped as UN3481 dangerous goods with compliant packaging and documentation; certain carriers, destinations and air services may be unavailable for these items. Carriage-paid thresholds, where offered, are stated in the current price list.

If we miss the delivery deadline you may cancel the order immediately where: (a) we have refused to deliver the products; (b) delivery within the deadline was essential taking all circumstances into account; or (c) you told us before we accepted the order that delivery within the deadline was essential. Otherwise you may set a new, reasonable deadline and cancel if we do not meet it.

Cancellation may cover some or all of the products, unless splitting the order would significantly reduce its value. Where goods have already been delivered you must return them or allow us to collect them, at our cost, after which we refund the sums paid for the cancelled products and their delivery.

For destinations outside Spain we provide a commercial invoice, packing list and, where applicable, EUR.1 / statement of origin and safety data sheets. We include applicable duties and taxes in our rates where possible, but for deliveries outside our standard delivery destinations we have no control over such charges and cannot predict them accurately. For non-EU destinations the Buyer is the importer of record and is responsible for customs clearance, import VAT, duties, excise stamps and any required import licences. Please check with your local customs office before ordering.

Some products are restricted for certain delivery destinations. The Buyer must comply with all applicable laws and regulations of the destination country; we are not liable for any breach of those laws by the Buyer.

Where a consignment cannot be delivered because of an incorrect address, absence of a signatory, refusal to accept or failure to clear customs, the Buyer bears the resulting storage, redelivery and return costs, and shipments are re-invoiced for outbound and return freight plus handling.

CROWNS AND COINS S.L., AV. GAUDÍ, 42 EN Pta. 2, 08025 Barcelona, Spain — VAT B25995069 — is the data controller. Contact: support@canapuff.org.

We respect the privacy of everyone who visits this site. This policy describes the information we collect through this site and how we use it. It does not apply to information collected offline, through other websites or applications, or by third parties. This site may link to third-party sites we do not control; please read their policies before submitting information to them. By continuing to use the site and submitting personal information you consent to the processing described here. We may revise this policy and will post changes on this page.

As a B2B platform we mainly process business contact data of individuals acting for a company: name, business email, telephone, job role, company name, business and delivery address, VAT number and trade references; payment details when you place an order; records of correspondence with us; details of orders placed and resulting contracts; and details of your visits to the site and the resources you access.

You can browse the site without providing personal details, but you cannot open a trade account, see wholesale prices or place orders without them. Please make sure the information you give us is true, accurate and complete, and tell us about changes. We will never ask you to confirm login or payment details by email — if you receive such a request, do not respond to it.

When you browse the site our systems automatically record technical information about your visit: the date and time of access, the pages viewed during a session and time spent, your internet domain and IP address, your browser and operating system, and the site you came from. This data does not identify you directly, although an IP address may be treated as indirectly identifying in some jurisdictions; if you are logged into a trade account we can link it to you. Consent is sought where required by law.

We use the information to make the site and its trade functions available; to process orders and perform our obligations under the resulting contracts; to verify company and VAT details and prevent fraud; for market research where you respond to surveys; to send marketing communications where you have consented or where permitted for existing trade customers; and to analyse and improve the site, our products and our services.

Legal bases under Article 6 GDPR: performance of the contract (Art. 6(1)(b)); legal obligation (Art. 6(1)(c)) for accounting, tax, excise and age/compliance records; legitimate interests (Art. 6(1)(f)) for credit and VAT verification, fraud prevention, network security and direct B2B marketing to existing customers; and consent (Art. 6(1)(a)) for optional marketing and non-essential cookies, which may be withdrawn at any time.

Data may be shared with processors acting on our instructions: hosting and database providers, payment service providers, carriers and freight forwarders, accounting and ERP providers, and email/communication services, each bound by a data-processing agreement under Article 28 GDPR. VAT numbers are validated against the European Commission’s VIES service.

We may also disclose information to a buyer or prospective buyer of our business or assets under strict confidentiality, where we are under a legal duty to do so, or where applicable law otherwise permits — for example for the prevention or detection of crime or in connection with legal proceedings. We may share aggregated, non- identifying visitor statistics with third parties. Where a transfer outside the EEA is necessary it is made under an adequacy decision or the EU Standard Contractual Clauses with supplementary measures.

The internet is not entirely secure and you should always be cautious about the information you disclose online. Personal data is held on secure servers, encrypted in transit, with access controls and role-based access to trade pricing data. Card details are never stored on this site; payments are handled by a secure third-party gateway. Personal data breaches are notified to the supervisory authority within 72 hours where required under Article 33 GDPR.

Accounting and invoicing records are retained for the statutory period under Spanish commercial and tax law (generally 6 years, and up to 10 years for certain tax matters). Account and CRM data are retained for the duration of the trading relationship and 3 years after the last transaction. Marketing consent records are kept until withdrawal plus 3 years.

Like most websites we use cookies to collect information about visitors. Strictly necessary cookies are used for authentication and session management; analytics and marketing cookies are set only with consent, which you can withdraw at any time through your browser settings or by contacting us.

Data subjects have the right of access, rectification, erasure, restriction, data portability and objection (including to direct marketing), and the right to withdraw consent at any time without affecting prior lawful processing. You can correct your details by logging into your trade account or by contacting us. If you no longer wish to receive marketing communications you can tell us at any time. Requests can be sent to support@canapuff.org and are answered within one month. Complaints may be lodged with the Spanish supervisory authority, Agencia Española de Protección de Datos (www.aepd.es), or the authority in your country of residence.